First Login, Password Reset and Account Security
⚡Mandatory Prerequisites & Initial Checklist
- ✓Corporate email registered during platform onboarding.
- ✓Welcome email containing system-generated temporary credentials.
- ✓Modern web browser (Google Chrome, Microsoft Edge or Mozilla Firefox).
📋Step-by-Step Instructions in Dashboard
Initial Login with Temporary Credentials
Enter your registered email and temporary password. Upon clicking 'Login', the system detects first-time access and redirects to mandatory password creation.
Create New Password Following Security Standards
Per anti-fraud compliance, permanent passwords require at least 8 characters, including an uppercase letter, a number and a special symbol (!@#$%). Confirm and proceed.
Configure Company Timezone and Profile
Verify the operational timezone (e.g., America/Sao_Paulo). This configuration is critical because campaign delivery windows, team working hours and analytics rely on this setting.
🚨Critical Safety Rules & Ban Protection
- 🛡️Individual Credentials: Never share master credentials across staff. Create individual accounts for every operator to maintain audit trail accountability.
- 🛡️Password Recovery: Password reset links expire within 30 minutes and are immediately invalidated after first use to block session hijacking.
❓Frequently Asked Questions & Troubleshooting
P:How to switch dashboard language?
Click the language selector in the top-right header or bottom sidebar to toggle instantly between Portuguese (PT), English (EN) and Spanish (ES).
P:What if reset emails are not arriving?
Check SPAM or promotional folders. Ensure mailerweb.com.br is whitelisted by your corporate mail servers.