Browser-Integrated VoIP Phone Calling, Call Recording and Scheduling

How to place and receive phone calls directly inside MailerWeb with automated recording, AI transcription, conversation QA analytics and calendar scheduling links synced with Google Calendar and Outlook.

⚡Mandatory Prerequisites & Initial Checklist

✓Active VoIP extension provisioned under Telecom settings.
✓USB headset or quality microphone connected to computer.
✓Microphone access permissions granted in Google Chrome browser.

📋Step-by-Step Instructions in Dashboard

Place Phone Calls with 1-Click Dialing (Click-to-Call)

👉 Where to Click:Lead Profile / CRM / Inbox > Green Phone Icon beside phone number

Click the phone icon to originate an instant WebRTC call inside your browser without touching a physical phone. The floating dialer provides call duration, mute, DTMF keypad for IVR navigation and hang-up controls.

Review Call Audio Recordings and AI Quality Analytics (Call QA)

👉 Where to Click:CRM > Call History > Click Call Record

Hangup triggers automatic audio storage into the customer's timeline. Our player supports speed controls (1x, 1.5x, 2x). Furthermore, background AI generates a Call QA breakdown:

Field Dictionary & Parameters:

Tempo de Fala (Talk-to-Listen Ratio)Mede a porcentagem de tempo em que o vendedor falou versus quanto tempo ele ouviu o cliente (a média ideal para SDRs é ouvir pelo menos 55% do tempo).

Detecção de ObjeçõesLista as dúvidas e objeções apontadas pelo cliente durante a conversa.

Sentimento do LeadClassifica a recepção do prospecto como Positiva, Neutra ou Irritada.

Resumo Executivo da ChamadaParágrafo resumindo os combinados e próximos passos da conversa.

Share Smart Meeting Booking Link (Calendly-Style)

👉 Where to Click:CRM > My Calendars > Copy Booking URL

Share your branded booking link via WhatsApp or email (e.g. app.mailerweb.com.br/book/john-sales). Prospects view live openings synced to Google Calendar/Outlook, pick a time and receive a meeting invite with auto-generated Meet/Zoom link. The event attaches to the CRM deal instantly!

🚨Critical Safety Rules & Ban Protection

🛡️Call Recording Legal Notice: Toggle the automated compliance disclosure 'This call is recorded for quality assurance' at call pickup.
🛡️Network Latency Best Practices: Avoid fluctuating Wi-Fi for VoIP calls. Wired ethernet guarantees jitter-free crystal clear audio.

❓Frequently Asked Questions & Troubleshooting

P:Do I need a physical desk phone?

No! MailerWeb VoIP is 100% cloud-based WebRTC operating directly in your web browser with USB headsets.

P:What happens if a prospect reschedules?

If the client modifies their appointment, the platform updates Google Calendar, synchronizes the CRM deal card and fires a confirmation WhatsApp to both parties.

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MailerWeb Knowledge Base • Atualizado em 2026 • Documentação Oficial do Usuário