Agency & Reseller Guide: How to Configure Your Whitelabel Platform

Deliver your own branded WhatsApp, CRM and Automations SaaS featuring your custom domain (app.youragency.com), auto-provisioned SSL and segregated sub-account administration.

⚡Mandatory Prerequisites & Initial Checklist

✓Active Whitelabel / SaaS Pro subscription tier.
✓Registered custom domain (e.g. GoDaddy, Cloudflare, Namecheap) with DNS management access.
✓High-resolution transparent PNG logo and Favicon graphic files.

📋Step-by-Step Instructions in Dashboard

Configure DNS CNAME Record on Your Domain Provider

👉 Where to Click:Domain DNS Zone Management (e.g. Cloudflare / GoDaddy)

Open your DNS control panel and add a CNAME record: 1) Name / Subdomain: enter 'app' (or 'panel'); 2) Target / Destination: point to the endpoint specified in your agreement (e.g. whitelabel.mailerweb.com.br). MailerWeb detects the mapping and provisions a free SSL certificate (HTTPS) within 15 minutes.

Customize Visual Brand Identity (White-Label Branding)

👉 Where to Click:Left Sidebar > Whitelabel HQ > Brand Customization

Replace all visual platform touches with your agency branding:

Field Dictionary & Parameters:

Logotipo Principal (Modo Claro e Escuro)Imagem PNG transparente que substituirá a marca nos menus, cabeçalho e tela de login.

FaviconÍcone miniatura de 32x32px exibido nas abas dos navegadores dos seus clientes.

Cores Primárias e de DestaqueDefina os códigos hexadecimais (ex: #0055FF) dos botões, menus e seletores da interface.

Nome Fantasia e RodapéNome do software exibido aos seus clientes (ex: 'SuaAgência Hub') e link para os termos de uso da sua empresa.

Provision and Manage Client Sub-Accounts

👉 Where to Click:Whitelabel HQ > Client Management > '+ New Sub-Account'

As a reseller, provision multi-tenant isolated workspaces for each client. Allocate seat quotas, WhatsApp instance allowances and monthly limits. Clients log in through your branded URL (app.youragency.com) with complete platform invisibility.

🚨Critical Safety Rules & Ban Protection

🛡️Absolute Tenant Data Isolation: Multi-tenant database boundaries guarantee that no sub-account can ever access other clients' contacts, sessions or metrics.
🛡️Custom LLM Keys & Payment Gateway: In Whitelabel mode, plug your own OpenAI/Anthropic API keys and connect your payment gateway to bill clients directly.

❓Frequently Asked Questions & Troubleshooting

P:Does the end client see MailerWeb branding anywhere?

No! In Whitelabel mode, the platform is 100% white-labeled, reflecting only your agency's name, brand colors and custom domain.

P:Can I set my own retail pricing for clients?

Yes! You maintain 100% pricing autonomy to bundle the software with your agency retainer, advertising or sales management packages.

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MailerWeb Knowledge Base • Atualizado em 2026 • Documentação Oficial do Usuário