How to Top Up Messaging Balance, AI Credits and Provision Virtual Numbers
⚡Mandatory Prerequisites & Initial Checklist
- ✓Active workspace in Dashboard V2.
- ✓Payment method (Credit Card or PIX) ready for instant top-up.
📋Step-by-Step Instructions in Dashboard
Open Prepaid Digital Wallet
The Digital Wallet displays live balances across two distinct ledgers: 1) Telecom Balance (dedicated to Google RCS and corporate SMS broadcast dispatches); 2) AI Token Balance (powering Chat Copilot, Voice Audio Transcription and Graphic Generation).
Purchase Prepaid Credit Top-Up Pack
Select top-up amount (e.g. $50, $100, $250 or custom value). Prepaid credits do not expire while your primary account remains active, burning on a FIFO lifecycle. Select instant PIX or Credit Card to fund balance immediately.
Provision Additional Virtual Numbers (WhatsApp and VoIP Extensions)
If you require local area code numbers for regional sales reps or additional VoIP extensions, click '+ Provision Virtual Number'. Select target state and area code (e.g. Area Code 11 - São Paulo). The virtual DID number activates on your workspace in minutes, ready to place calls or pair with WhatsApp.
🚨Critical Safety Rules & Ban Protection
- 🛡️Zero-Balance Shield: If telecom balance depletes mid-campaign, the platform pauses waterfall transshipment to RCS/SMS and notifies admins, preventing unexpected negative balances.
- 🛡️Optional Auto-Recharge: Configure automated safety top-up rules: 'Whenever balance drops below $20, recharge $50 via default card', ensuring 24/7 cart recovery flows never pause.
❓Frequently Asked Questions & Troubleshooting
P:Does prepaid balance expire at month-end?
No! Unlike monthly tier fees, prepaid wallet balances roll over indefinitely as long as your workspace subscription remains active.
P:Can balance be transferred across different workspaces?
Per financial compliance and anti-fraud regulations, credit balances are strictly non-transferable between distinct corporate entities.