Automated Abandoned Cart Recovery with Direct Links and 1-Click PIX

How to recover up to 35% of lost online sales by dispatching WhatsApp reminders with abandoned product visuals, rebuilt cart links and instant 1-click payment codes.

⚡Mandatory Prerequisites & Initial Checklist

✓E-commerce store connected to Dashboard V2.
✓Customer mobile phone collection enabled at store checkout step.

📋Step-by-Step Instructions in Dashboard

Set Abandonment Detection Inactivity Interval

👉 Where to Click:E-commerce > Cart Recovery > 'Trigger Rules' Tab

Define inactivity delay before triggering the recovery message (15 to 30 minutes recommended). Firing too early annoys shoppers still fetching credit cards; waiting over 2 hours risks losing them to competitors.

Personalize Copy with Product Imagery and Reconstructed Cart Link

👉 Where to Click:Cart Recovery > Message Template Editor

MailerWeb populates the recovery message with live cart contents:

Field Dictionary & Parameters:

Foto do Produto PrincipalEnvia a imagem real do produto abandonado no WhatsApp para reavivar o desejo de compra.

Link de Checkout ReconstituídoAo clicar no link, o cliente vai direto para o checkout com todos os produtos, dados preenchidos e frete já calculados, sem precisar refazer a compra.

Chave PIX / Código Copia-e-ColaPara lojas no Brasil, a mensagem pode incluir o código PIX para pagamento instantâneo com desconto especial.

🚨Critical Safety Rules & Ban Protection

🛡️Instant Cancel on Order Paid: If the customer finishes purchase on another device, pending recovery dispatches cancel immediately to avoid pinging paying buyers.
🛡️Hard Limit of 2 Reminders per Cart: Never dispatch more than 2 recovery touchpoints per cart. If no response after 2 attempts, respect the buyer's choice to preserve phone health.

❓Frequently Asked Questions & Troubleshooting

P:How does MailerWeb capture the shopper's phone number?

When users enter their phone on checkout step 1, store webhooks stream the payload instantly, enabling recovery even if they bounce before entering shipping details.

P:Does it support pending bank slips and PIX orders?

Yes! Besides abandoned carts, configure dedicated reminder sequences for pending bank payments approaching expiration.

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MailerWeb Knowledge Base • Atualizado em 2026 • Documentação Oficial do Usuário