How to Use the AI Sales Copilot for Objection Handling and Call Scripts
⚡Mandatory Prerequisites & Initial Checklist
- ✓Access to CRM module and company knowledge base in Dashboard V2.
- ✓Pre-registered core products and services.
📋Step-by-Step Instructions in Dashboard
Generate Call Scripts via AI Script Wizard
Launch the script creation wizard. Input product name, target persona and upload collateral PDFs. AI synthesizes materials and generates a full script structured around: 1) Pattern-interrupt opening; 2) SPIN qualification questions; 3) Value proposition; 4) Meeting booking close.
Trigger the Real-Time Objection Copilot During Live Chats
When a prospect counters with a difficult objection on WhatsApp (e.g. 'your subscription is too expensive compared to tool X'), click '✨ Handle Objection'. The Copilot evaluates full context, cross-references competitive differentiators and presents 3 strategic options: 1) ROI comparison; 2) Risk of cheap alternatives; 3) Socratic reflection question. Reps click once to populate the draft.
🚨Critical Safety Rules & Ban Protection
- 🛡️Empathy Before Argumentation: Never respond defensively. The copilot frames replies by validating the client's concern before presenting value.
- 🛡️Human Touch: Tweak AI draft details to inject your brand's unique conversation voice.
❓Frequently Asked Questions & Troubleshooting
P:Does the AI hallucinate product facts?
No. MailerWeb's Copilot relies on Retrieval-Augmented Generation (RAG) strictly grounded in files and FAQs uploaded to your Knowledge Base.
P:Can I add my team's proven objection rebuttals?
Yes! Under Sales Scripts, save your top-performing closing arguments so the AI incorporates your company's playbook.